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How a consulting engagement runs, from first call to handover.

Every consulting project follows these five stages. Hiring follows its own process, described on the recruitment page.

Five stages, each ending with something you can review and approve.

You see the output of each stage before the next one begins, so you can change direction early.

See our recruitment process

Discover

We speak to the people involved, review your data and visit the site where needed, to find the real cause of the problem.

Stakeholder interviewsCurrent-state reviewProblem statement

Define

We agree what success looks like, how it will be measured, and the scope, timeline and fee.

Objectives and KPIsScope and timelineWritten proposal

Design

We develop options, test them with your team and recommend one, with the trade-offs explained.

Options with trade-offsRecommended planRole profiles if hiring is needed

Deliver

We implement with your team, whether that is a new process, a new structure or a hiring drive.

Hands-on implementationRegular progress updatesIssue tracking

Sustain

We review results against the KPIs, train your team and hand over everything they need to carry on.

Results reviewTraining and handoverOptional ongoing support

Every engagement starts with a free discovery conversation.

Tell us the problem and we will explain what the discovery stage would involve for your business.

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